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Introduction

The Outspoken group of businesses is committed to protecting the data that we hold and use about you and to respecting your privacy.
We’re confident that you’ll find the information that you need in this policy but please don’t hesitate to get in touch if you have any questions or concerns.

Who we are

  • The Outspoken group of companies operate under the umbrella of Outspoken Logistics Ltd, a limited company registered in England & Wales number 9493049, whose registered address is The Bike Depot, 140 Cowley Rd, Cambridge, CB4 0DL. Our VAT number is 281983856.
  • Outspoken Delivery is the brand name of Outspoken Logistics and its use is licenced to a variety of companies who operate under the same set of business processes under a licence or franchise agreement. The details of these companies can be found on our website: www.outspokendelivery.co.uk.
  • The data controller of your personal data is Outspoken Logistics Ltd. See below for contact details.

What Data Do We Collect?

Personal information is any information that can be used to identify you. The personal data that we may collect from or about you will include the following:

  • name;
  • address;
  • e-mail address;
  • phone number;
  • technical information about the way that you use web, app or mobile services, including the internet protocol (IP) address used to connect your computer to the internet, your login information if you register on our website or via one of our apps, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information;
  • information about your visit to our website, including information about how and when you came to visit our website, how you interacted with the website, and where you went next (including full URLs and methods used to browse away from the site);
  • information collected from our websites and elsewhere across the internet through cookies, pixel tags, device identifiers and other technologies including information about your uses and preferences;
  • location information related to the device that you use to visit the site;
  • demographic information and other information provided by you.

The types of personal data that we may collect include information about current, past and prospective employees; customers (including any 3rd party information provided by them), suppliers and supporters.

How do we collect personal data?

We (and other organisations that we work with, such as our suppliers and service providers) may collect personal data in a variety of ways including:

Directly from you:

Information such as name, address, email and telephone number, as well as other information, such as your website registration details and preferred means of communication, may be collected when you voluntarily provide this information to us. This might be for example when you set up a new account with us as a customer or you send information to us about your own customers. It might also be if you register on our site, search for a product or service or leave a review for us.

From other sources:

  • We work closely with third parties providing services to us (including, for example, business partners, sub-contractors providing technical, payment and delivery services related to our products or services, advertising networks, social networking platforms, analytics providers, search information providers) and we may also receive information about you from them;
  • If you connect your social media accounts via our website or any of our apps, certain personal data from your social media account will be shared with us which may include personal data that is part of your profile or your friends’ profiles;
  • We may combine information that we collect about you from other sources with the information that you give to us directly. We may use this combined information as described in this policy;

Via Cookies:

Our site uses cookies to recognise you when you visit and use the site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.  If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more about this procedure and cookies more generally please visit the page provided by the Information Commissioner’s Office (ICO).

Third parties whose content appears on our Site may use third party Cookies, as detailed below. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

Through your browser or device or through our servers:

Certain information is collected by most browsers or automatically through your device, and we also collect your IP address (this enables us to recognise your computer or device when you use the site) via our server log files.

How Do We Use Your Data?

We use your personal data for a variety of purposes related to the products and services that we or any member of our group may provide.  Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract or service with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

To provide services that we, or any member of our group may offer

We use your data in this way either because we have a contract with you (for example, a contract to provide products or services to you) or because it is in our legitimate interests to do so (for example, it is in our interests to measure customer satisfaction and ‘troubleshoot’ customer issues) but we will always ensure that your rights are protected.

For advertising and marketing purposes

With your permission and/or where permitted by law, we may use your data for marketing purposes which may include contacting you with information, news and offers on our products and/or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

For administration & internal business purposes

It’s in our legitimate interest to use your data, for example to ensure our site works properly or for troubleshooting etc. We will always ensure that your rights are protected.

For security and legal and compliance purposes

In some cases, we will need to use your personal data to fulfil a legal obligation (for example, if we receive a legitimate request from law enforcement agencies), and in other cases (such as the detection of fraud or ensuring the security of the site) we will rely on our legitimate interests as a business to use your data in this way.

International transfer of your data

Some of the processes involved in our use of your personal data may require our data to be stored or processed in countries outside of Europe.  For example, your data may be held in countries outside of Europe as a result of third party data hosting agreements. Whenever we send (or permit a third party to send) your personal data outside of Europe, we will make sure that we take steps necessary to protect your data as required by applicable laws.  For example, we may implement specific contract terms or we may rely on service providers who adhere to certain compliance programmes overseas, or we may select service providers based in countries with strong local laws to protect your personal data.

How Do We Share Your personal Data?

We will never sell, rent or swap your personal data or give it to anyone else for them to use for their own purposes without making that clear to you.  There are, however, various ways in which we will share your data, as set out below:

Sharing data within our group

We are a group of businesses that share various operations and business processes. We may share your data with other companies in the group in order to fulfil our contractual obligations to you, or because it is in our legitimate interests to do so. For example, whilst you may book a service from us, the delivery might be fulfilled by another company in the group. You can see a list of companies within our group by going to our city locations on our website.

Sharing with organisations providing services to us

We engage various third parties to provide services to us for specific functions, and this will often mean that we need to share your personal data with them (it is in our legitimate interests to do so, since we may not have the capabilities to provide these services ourselves).  In each case, we will ensure that these third parties are only allowed to use your personal data in order to provide the relevant services to us.  We will always make sure that we use organisations that we trust to look after your personal data appropriately and as required by applicable laws.

Some examples of these third parties include: delivery management, credit card processing services, accounting software, analytics, website management, information technology and related infrastructure provision, customer service, e-mail service providers for sending transactional and marketing emails, auditing, and other similar services.

Sharing data with online advertising related service providers

We may from time to time work with online advertisers, social media platforms and advertising networks to deliver, tailor and measure marketing communications and advertising to you and others, both on the site and elsewhere on the internet (including on social media platforms such as Facebook and Twitter).  We also use various Google tools to deliver, measure and tailor our online marketing communications and advertising.

The personal data that these third parties see would never include information such as your bank, credit / debit card or full address details – it relates only to online identifiers such as IP address, data from cookies or similar technologies, or other device related usage information.

Similarly, we may share certain online identifiers with analytics and search engine providers that assist us in the improvement and optimisation of our site.

You can choose not to allow your data to be used to deliver targeted advertising by changing your settings within social media platforms and via Google’s own Ads Settings.  You can also contact us in one of the ways specified below if you would prefer us not to use your data in this way.

Sharing data in connection with changes to our group structure or the ownership of the business

All customer data held by us is considered our property.  Accordingly, if we sell or propose to sell our business or part of it, we may need to disclose your personal data to prospective buyers.

Similarly, if there are changes to our group structure or if our ownership changes, we may need to disclose your personal data to the new owners or operators of this site or any of our apps as part of that process.

If there is a sale and/or the transfer of control of all or part of our group, any personal data that you have provided will, where it is relevant to any part of our group that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

Sharing data to comply with laws

There may be scenarios where we are subject to a legal obligation to disclose or share your personal data, such as with law enforcement agencies or public authorities in order to prevent or detect crime.

  • We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”). Where we transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

Your rights

The law gives you a number of rights in relation to your personal data and our use of it.  You have the right:

  • to ask us not to use your personal data for direct marketing purposes;
  • to ask to see what personal data we hold about you and to find out about the way that we process the data (and in some circumstances, you can ask us to provide a copy to a third party);
  • to ask us to correct or update any personal data which is inaccurate;
  • to ask for personal data to be deleted in some (but not all) circumstances where there is no good reason for us to continue to use it;
  • to ask us to temporarily stop using your data if you don’t believe that we have a right to use it, or to stop us from using your personal data where there is no good reason for us to continue to use it; and
  • not to be subject to decisions made solely on the basis of ‘automated processing’ (i.e. the right not to be subject to decisions made solely by algorithms or computers without input from a human) in certain circumstances.

Contacting Us

If, at any time, you would like to exercise any of the rights listed above, or if you have any queries or concerns about the way that we use your personal data (or any questions about this privacy policy), you can contact us by email at team@outspokendelivery.co.uk by phone on 01223 719 594 or by writing to us at 140 Cowley Rd, Cambridge, CB4 0DL.

You also have the right to complain about our use of your personal data.  You can contact the Information Commissioner’s Office via their website: https://ico.org.uk/concerns/  or by calling 0303 123 1113.

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our site. We recommend that you check this page regularly to keep up-to-date.